Thread: Ordering from SIM

I am just curious about the time it takes to have a costume made if ordered directly from SIM rather than DAHLAL??

The 2009 collection is GORGEOUS! But a few look rather Bellaesque.w.:.w.:
Anyone know???

Did you manage to get a password? I'm still waiting for mine... sigh!

I've ordered from Sim and if I remember correctly it was a two or three month turn around for my custom order. It was a positive experience for me. I recommend them.

I was waiting only 8 weeks from order to arrive of the costume, it's an amazing work!! Really a lot of rhinestones, great colours and a perfect fit.... I can't wait to do my next order, I loooooooove SIM's

I got my last one in 4 weeks.

I never got my password, either.

I think these designers are losing a lot of business by making it damn near impossible to place an order or preview their collections. Exclusivity is one thing, but this just strikes me as unprofessional, less-than-awesome customer service, IMO.

On the other hand, Serife over at Legend is incredibly nice and responds to your e-mails within a couple hours. No need for a password. Plus, I've heard that they have a short (3-week) turnaround. If you're looking for Turkish super-bling and don't feel like waiting a year to get your password, Legend might be a good Plan B worth exploring

Understandably, Bella and Sim might limit access to fend off the knockoff designers - but I think there should be a better system. I just think that in today's economic climate, attentive customer service is more critical than ever.

End rant.

Originally Posted by valeskah

Did you manage to get a password? I'm still waiting for mine... sigh!

Yes-I got a password. Within a day of asking for one.

Originally Posted by SatinWorship19

I never got my password, either.

I think these designers are losing a lot of business by making it damn near impossible to place an order or preview their collections. Exclusivity is one thing, but this just strikes me as unprofessional, less-than-awesome customer service, IMO.

On the other hand, Serife over at Legend is incredibly nice and responds to your e-mails within a couple hours. No need for a password. Plus, I've heard that they have a short (3-week) turnaround. If you're looking for Turkish super-bling and don't feel like waiting a year to get your password, Legend might be a good Plan B worth exploring

Understandably, Bella and Sim might limit access to fend off the knockoff designers - but I think there should be a better system. I just think that in today's economic climate, attentive customer service is more critical than ever.

End rant.

And a good rant at that Yeah I do like Legend. I have one already that I LOVE!! Thanks for the advise so far ladies

Half of my rant is bitter jealousy that Bella doesn't like me enough to give me a password. LOL. But I'm also a stickler for customer service and will go out of my way to support companies that make their customers happy.

I've had to request passwords from both Bella and Sim a couple of times. I just chalked it up to technical glitches. I have a direct email for Sim to though, if you want it. Actually, let me just post it here:

info@bellydancercostume.net

It has been over a year and a half since I STARTED requesting passwords from Sim. I'll try again...

I got Bella's password on my second attempt though. LOL

I have never managed to get a password from Sim, but received a password from Bella in a few days. It was probably a year ago though... do her passwords expire?

I ended up ordering from Legend and highly recommend their customer service.

Does SIM ever have any in-stock costumes or is it all custom order when buying direct?
Any language barriers to be aware of?
How does payment work--deposit then payment in full? Credit card or bank transfer or...?

The lady from SIM has a bhuz account. She was floating a round here a few months ago. She mentioned the password issue and she said, just send me an e-mail...well I did that and still never got password. From her posts though, she seems rather fluent in English.

speaking of Legend, can somebody send me their email? I can't seem to find their site today.

-----edit ---nevermind, found it.

Originally Posted by nayastrance

Does SIM ever have any in-stock costumes or is it all custom order when buying direct?
Any language barriers to be aware of?
How does payment work--deposit then payment in full? Credit card or bank transfer or...?

Sim does have in-stock costumes and they have one woman that works there, Duygu, whose English is quite good. She answers all the emails and deals with English speaking customers.

Originally Posted by shems

Sim does have in-stock costumes and they have one woman that works there, Duygu, whose English is quite good. She answers all the emails and deals with English speaking customers.

Thanks!