Thread: I got kicked out of a gig! Refund?

Originally Posted by tamrahennatx

Someone from the party should have demanded that you be allowed to perform. They were the customers, and as such, should have thrown the requisite fit until they were satisfied, including contacting the manager that agreed to the performance and the owner of the establishment

this i agree with most of all! i would probably have tried to encourage this reaction.

i agree with everyone you dont own a refund to the customer or a discount or anything. but my gut feeling (cause i'd like to feel good about me...) is that i'd like to do/give something anyway. like a refund, or a discount, or something.

and yes, taking the guests out to the lobby would have been a great idea too! this is one of the reasons i try to bring my portable boombox (runs n batteries as well if need be) everywhere. it makes me/the dancing/the music/the party mobile and can solve many situations.

i agree!

Originally Posted by AuntieCrazy

My ex-husband and I owned and operated a small business for many years, and from a customer-relations viewpoint, what you did was exactly the right thing to do. Since she refused your offer of a partial refund, I'd go even a step further and discount her next gig automatically (tell her why you're doing it when she calls, of course).

It's just good business practice to work with customers when something is not the fault of either of you.

My 2 cents. :)

Miranda

Oh Lily, I'm sorry. Thats a lot like my recent gig at Saint. I ended up complaining to the management of the club. Since this guy is the manager, I would suggest giving him a call. Explain that you are a very well known performer in the area and that his actions have potentially hurt your reputation. You can then "suggest" that if he wants to protect his own reputation (not a threat but Im sure he lost the whole party as potential customers) he should offer her a refund of what she paid you.

On the flip side, you fulfilled your obligation. I wouldn't give her a refund but since she has proven herself to be a repeat customer a discount on a future show isn't a bad idea at all.

XOXO

Originally Posted by TribalDancer

We always think of the best things to do and say after these occasions, so know that I wouldn't have the wherewithall to have said this in the moment either...but if we had a replay, I would say this to the manager:

M: "We don't allow *that* kind of dancing here"
S: *pulling self up to fullest height* Sir, I don't know what sort of misinformation you have about my performance, but I assure you that my dance is perfectly appropriate. It is based on a cultural dance, performed among family and friends. Whatever dirty idea you have in YOUR mind is entirely inaccurate.
M: *mumble mumble*
S: (continuing to fantasize she could think to say all this) Now if you'll excuse me, the woman who hired me is waiting. And you can see for yourself how incorrect your disgusting assumptions are. *haughtily tossing hair over shoulder as I take the stage*

..l;,