[naiyahayal]

I've been buying lots of costumes from Shahrzad over the last few years--everything from inexpensive ones to her new Sahars -- and have nothing but good things to say about the quality and service. Sometimes they get busy, she has tons and tons of gorgeous costumes. But if you email Kristi, she will get back to you. Or you can call Shahrzad and speak to her directly. Her prices are really good, and I usually get my costume within a few days of paying it. She takes exchanges--although I have never returned any as of yet! I am so sorry you had this experience-- I would say it is definitely an exception to the rule. I know many other dancers who have bought from the Belly Dance Store and are really happy -- you can check out her testimonials on her site and also feedback on Ebay, which is near perfect. Something must have gone wrong here......Have you tried calling Shahrzad directly? (sorry if the answer to that is already above somewhere....)