[ruta21030]

let me go on record to say do your best to work with shahrzad/kristi both by email AND phone......as long as the conversation is polite/clear/businesslike and concise, it'll be handled well.........

she does her best to maintain good customer relations, as many bhuzzers here can attest.....with any growing business, there are glitches, and with patience, they are worked out.....

also, keep in mind, these items are imported from egypt.....usually made by hand, not always perfect (which i personally think adds to their character :p)......

and more importantly, please use only the forum FOR such concerns, as bea indicated, that's what it's for..........all bhuzzers check it