[LadyLara]

I've never had any experience with this user. But if you paid through paypal, you can initiate a dispute that way. It's pretty easy. You just enter that you never received the goods. Paypal takes care of the rest. You'll probably either get a refund or maybe see the product. I had to do this once and it was actually pretty painless. But I would do it sooner rather than later since there may be a time limit on how long after the transaction you can file a claim.

If you didn't do paypal, I would initiate the dispute on ebay. Since they're owned by the same company, I imagine it would be a similar process.