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Re: Audrena's exchange policy
I agree with Annwyn. Try to sell it or send back for credit.
On a personal note:
I have placed many orders with Audrena's in the last several years. She has always given me great personal customer service.
For custom orders I think it is standard policy to give store credit only, and that is just about everywhere costumes are sold.
I have purchased many different types of costume for the dance studio recitals (Jazz, ballet, modern, tap) and by the time they come we would have to make do if something is wrong as the time crunch does not allow for re-orders.
We are always taking a risk in getting the size to match when a foreign country (that is using the metric system and different sizing) is making the item.
I recently ordered a pair of dance pants from Sharifwear in a size large. They came in looking like a size XXS. When I asked them why the big size difference, they told me that they accidently sent me the Asian Large!
That was new to me, but makes sense. Who knew?
Jewels
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