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Audrena was recently in Dallas, TX for the Fifi Abdo event. That may be why you have not heard from her. I ordered two costumes from her a very long, long time ago. The only contact information is whatever is up on her web site. Just keep calling and e-mailing. In my experience, her customer service is terrible and yes, she does take a long time before responding back. Write back to her and threaten to cancel your order if you don't hear from her in a timely manner, perhaps that will get her to respond sooner.
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