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mish_mish · 06-07-2007, 10:02 AM

This was from her website and I thought it was interesting.

5. Question: I've emailed you 20 times, why do I not get a reply?

Answer: Please do not email us 20 times a day asking when your order will be completed, our spam filters will mark your email as spam, which does not help speed up the creation process, it only slows it down, as we then have to take the time away from silk creation to try to located your "spam" mail before our spam filter deletes is.
Remember, you are purchasing a CUSTOM Hand-Dyed and/or Hand-Painted Silk Item... Created specifically for YOU in YOUR Custom Color Specifications, not something pre-fabricated. Custom items take time. They go through a full 20-step silk process (exclusive to Gypsy de Rose Enterprises). Your Silk item(s) will be ready to dance with and/or wear immediately upon receipt.

YES, it's a LOT of Work that goes into each silk item, but they are worth the wait, just ask any of our customers.

We thank all those who have placed Silk orders with us. We take pride in our Excellent Customer Service and Value Your Business. :)

We offer a 100% Satisfaction Guarantee!

If enough people email 20 times to the point where you need to put something about it in your FAQ's, you are doing something wrong.

06-07-2007, 10:02 AM	#15
mish_mish Master BHUZzer Join Date: Apr 2006 Location: United States Posts: 4,761	This was from her website and I thought it was interesting. 5. Question: I've emailed you 20 times, why do I not get a reply? Answer: Please do not email us 20 times a day asking when your order will be completed, our spam filters will mark your email as spam, which does not help speed up the creation process, it only slows it down, as we then have to take the time away from silk creation to try to located your "spam" mail before our spam filter deletes is. Remember, you are purchasing a CUSTOM Hand-Dyed and/or Hand-Painted Silk Item... Created specifically for YOU in YOUR Custom Color Specifications, not something pre-fabricated. Custom items take time. They go through a full 20-step silk process (exclusive to Gypsy de Rose Enterprises). Your Silk item(s) will be ready to dance with and/or wear immediately upon receipt. YES, it's a LOT of Work that goes into each silk item, but they are worth the wait, just ask any of our customers. We thank all those who have placed Silk orders with us. We take pride in our Excellent Customer Service and Value Your Business. :) We offer a 100% Satisfaction Guarantee! If enough people email 20 times to the point where you need to put something about it in your FAQ's, you are doing something wrong. __________________ FASTER, Glitterdot! KILL! KILL!