Quote:
Originally Posted by ladydrakos62
There are lots of problems starting a new business ladies especially when you can't walk into the place where your product is being made to check on it, i know its taken some time for the orders to all get filled but she's sending them out as she gets them, the ones she was vending were the ones she ordered to have as stock when she switched suppliers but she can't control which ones get sent to her first. She took a big loss on the first couple of orders which were huge. I'm not saying you don't have a right to be upset but she needs support and patience.
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Her biggest error was in taking pre-orders at a time when it was unknown whether the supplier she had chosen, whom she had never done business with before, would deliver a quality product within the promised time frame.
You're right, there can be bumps in the road when choosing a supplier as her situation has demonstrated. But she was essentially using people's pre-order money to finance the launch of her business, and causing them to be unwilling parties to the risks brought about by her decisions of which supplier to use. Customers expect to receive merchandise in exchange for money paid. If Jenna wanted investment capital to acquire her initial merchandise inventory, she should have looked for a loan that could be paid back over a year's time rather than taking pre-orders in hope the vendor would deliver.
Now admittedly, those who chose to order from her probably should have considered that by doing a pre-order they were accepting a significant level of risk, and I imagine that didn't occur to many of them. This situation is a lesson in what can go wrong in pre-orders. They ARE riskier than purchases.
I personally don't plunk money down on a pre-order unless the vendor (and her suppliers) have a proven track record for reliability and timeliness.