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I've only ordered once and it was just about 8 weeks until I had the costume. No down payment was required, I just wired the full amount once they told me it was ready. Give your measurements in centimeters (someone said that already) and explain your request as simply and clearly as you can (style, color, price). I submitted my order on the contact form of the website because I gave up trying to get a password or an email back from them.
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