[Azeeza]

I see Dahlal's policy page. Here it is:

15 Day Return Policy
We will gladly accept returns on costumes, scarves and accessories with a credit or refund of the item. (Sorry, shipping fees are non-refundable.)

To return costumes, scarves, or accessories:

1. Call or email for an authorization number.
2. Return the item with its original receipt, in its original condition. (It cannot be altered or damaged in any way.)
3. Return it within 15 days of the day it was shipped to you.
4. We highly recommend insuring the package you send. You are responsible for the merchandise until it reaches our company.

We do not accept returns on videos or music, unless they are damaged or defective. For damaged items, we will gladly send a replacement when we receive your returned item.

All sales are final on sale and clearance items --- except costumes ordered from our website. Clearance costumes may be returned, in compliance with our return policy, only if they do not fit.

And their custom order policy:

Custom Orders
Many of our costumes can be custom ordered to fit your exact measurements. In most cases, there is no extra charge for this service. Custom orders take approximately 12-16 weeks to arrive and require a 25% non-refundable deposit.

Payment information:
Payment is due when the costume arrives in our office.Your order will not be shipped until the costume is paid in full. While your order is being made, you can make monthly payments, or wait and pay the balance in full when your order is complete. Statements are mailed on the 25th of each month, regardless of whether or not you choose to make monthly payments. If you are delinquent in paying for your custom order, you will be charged a 1-1/2% monthly finance charge. If we do not receive total payment within 6 months of the date you placed your order, and your costume has arrived, you will forfeit your order, your down payment, plus all payments made.The costume will then be restocked for sale. Important: Once a custom order has been placed, you cannot cancel it. Because your custom order is made to your exact measurements, we cannot offer a refund on it.

Receiving your custom order: Custom orders normally take between 12-16 weeks to arrive. Our costumes are handmade in Turkey or Egypt. Once they arrive from overseas, they have to clear customs before we receive them. We will inform you by phone or email when your custom order arrives.