Well, I'm still soooo frustrated.
I called Dahlal again today. They told me she was in Egypt and meeting with Madame Eman in person, and would be bringing back some custom orders to the US with her, but of course they could not confirm that mine would be one of them. She's expected back in the office on September 27th. I told them I would be contacting them on the 27th and if my custom order was not in the batch that was brought back to the US, that I am canceling my order and want a full refund.
It is ridiculous that I ordered this costume on FEBRUARY 15th and STILL have not received it - nor any information on when I really might have it. They say 12-16 weeks for a custom order, well, 16 weeks would've been June 7. So, if...and I stress IF it comes back to the US with her on this trip, I will still have to wait about another 2 weeks for it to get through customs, which will make it 34 weeks total until I actually receive it.
To me, that is unacceptable (even if they do keep giving me the excuse that they had a couple of festivals over the summer that pushed everything back -- back by months????).
This is the first professional costume I have ordered, and the first order of anything ever from Dahlal. Needless to say, I will think twice (or three or four times) before ordering from them again in the future!..
