|
If you're in the States you'll probably have better luck calling them. I've never received a response to an email I've sent them. Pretty much turns me off of dealing with them at all, since I've bought some of their videos (second hand--I would never pay top dollar for them) and have been appalled at the poor quality.
One of the business partners posts here on Bhuz; perhaps she'll see your post and take pity on you and answer. In any case, I wouldn't let this go. Don't reward them for their abysmal customer service.
|