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My experience is that it always takes her a few days to respond. I ordered a costume from her once several years ago, and that is what I remember. Also, she told me that she goes to Turkey regularly as she supervises her factory in Istanbul. I think its something like every two months she goes to Turkey. She does go very, very frequently. She may be in Turkey right now. Try e-mailing her. I've e-mailed her in the past, too. I think she responds to e-mail faster at least that is my experience and recollection. I wouldn't be surprised if your web site is down because they are updating it. She hasn't updated her website it in at least two years.
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