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Hi luvnafctn,
I experienced a similar situation that I will share with all:
I placed an online order with vendor X on Sept 5. My credit card was charged immediately (of course!). I did not need this item in a hurry. According to their website, purchases will ship in 3 weeks.
On Sept 10, I received an email from vendor stating that the item I purchased was on "back order and will be available soon."
On Sept 15, I emailed vendor and asked, when would it be available? No response.
On Oct 5, I emailed again to ask about the status of my order, and stated that I may need to cancel my order if this is not going to be available anytime soon. I also left a voice message. No response.
On Nov 7, I emailed an order cancellation and requested a prompt refund, and left a voice message as well. No response.
On Nov 15, I called my credit card company and explained the situation. They considered this a dispute-charge case and gave me "conditional credit" and will pursue the case with the vendor.
luvnafctn: I hope your case worked out in your favor.
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