Wait time from Dahlal -- when do I get to get angry?

[eve_adelfi]

Hello all,

I ordered my first custom costume ever from Dahlal last April. It's an Oriental Originals and they said 12-16 weeks, pretty standard. It was due to ship to me Aug 24.

I started calling to check on it before that date, and with every call I get the same response: "We hope to get it in the next two weeks." Now it's a month overdue and counting, and they're annoyed by my biweekly calls to check on it.

Is this usual? I haven't gotten so much as an apology for the delay. I realize custom costumes take a long time, but if you suggest a finish date even if you don't promise it, and then you go way over that date, wouldn't you at least say you're sorry, even if (ESPECIALLY if) you can't do anything else?

I didn't put this on the complaint forum because maybe this is how it is and it happens all the time. It's not like I can do much about it; I'm not interested in losing the 25% I put down. I'm just frustrated because I have always been very focused on customer service and when I'm blowing $600+ on something I expect whoever I'm giving money to to be as well!

All I can say is, it better look damn good on me when it gets here. :-P

</rant>

[latriamou]

you have fellow sisters in this anger:
UPDATE: Just a b*tch

[eve_adelfi]

Heh! I complained in that thread a month ago! And here we are and things are still the same.

I agree with *maria* -- good customers should be rewarded and treated well, and as far as I can tell spending multiple hundreds to thousands makes anyone a good customer!

*grumble*

grumble away, and feel free to b&tch and moan on the other thread, that's why I started it.
Signed Maria,
who is STILL waiting for her eman - which is extremely late, and I've stopped counting...

[Kimahri]

I'm curious, didn't a whole bunch of Bhuzzers jump on the Great Loop bandwagon with the January Dahlal coupon? Did those arrive in a timely fashion?

~~Kimahri

[amity166]

I think their waiting time is ridiculous. I have never ordered from Dahlal just because of what I hear from here. I look at their website a lot, I ask if they have costume my size already in stock (never). If there is something I like, i'd rather find who the designer is and try to order straight from there i.e. Sims, which is not that much different in price and wait time is shorter.

Not to mention, half the time I heard, after waiting for sometimes up to a year for a Dahlal costume, the sizes were wrong anyways.

I will do all I can never to order there if I can help it. I am just not that patient :P