Dahlal Product Back Orders

Vicki · 09-24-2007, 08:55 PM

I'm wondering if anyone out here in Bhuz land has any experience regarding back orders from Dahlal for products other than custom-made costumes. Last week I ordered two silk veils, three DVDs, and one CD of music from Dahlal. The silk veils and two DVDs arrived quickly with no problem. However, one DVD and the music CD were back ordered. The e-mail notification I received said that two items were back ordered, that I would not be charged for those items until they were shipped, and that I would receive an e-mail update as to the ship date for them. I have not received any further info from Dahlal. If any of you have any experience with this situation and can give me an idea of how long my other DVD and CD will take to arrive, I would appreciate the information. Thanks.

bintbeled · 09-24-2007, 09:17 PM

I waited several months for a backordered sword from Dahlal, which they finally told me they could no longer get from their supplier. And I just ordered 3 CDs and 2 are backordered. Hope it doesn't take as long!!

cristina · 09-24-2007, 09:25 PM

It can take a very long time to get items backordered from them. So i ask them to cancel if backordered and look around for a vendor that has the item in stock.

sabrinabellydancer · 09-25-2007, 12:57 AM

try calling them and asking for Christie Molnar. she is a customer service queen, she is very helpful and will give you the straight scoop.

hope your goodies arrive soon! i know how terrible it is to wait when you finally buy yourself a present :)

mahira-michelle · 09-25-2007, 12:31 PM

Their customer service reps are very nice, I recommend calling rather than emailing them. But I did end up canceling an order for something that was back ordered after waiting for quite some time.

lizajuk · 10-06-2007, 09:26 AM

The Pharoanics I ordered in June has arrived Stateside and is paid for and being shipped on Monday and guess what?!!! ???
We have a F***ing postal strike here in the UK...nash nash nash

lizajuk · 10-22-2007, 05:34 AM

It's arrived. Customs got me.

But it fits perfectly except that no one ever seems to believe how long my body is..sooo..it's about fiddling with one's gusset

on the mesh body. And anyone looking for a versatile costume...this is it. bra and belt and separate skirt togther with armlets. body and nude bra and the usual veil, wrap and anklets.

http://www.dahlal.com/default.aspx?n=1&lpc=1&lpo=6
page 2 elegant illusions

10-22-2007, 08:53 AM

Liza, what color did you get? Can we see a pic of you in it? It's so pretty on dahlal's site.
We must have details!

lizajuk · 10-22-2007, 01:35 PM

Quote:

Originally Posted by *maria*

Liza, what color did you get? Can we see a pic of you in it? It's so pretty on dahlal's site.
We must have details!

Purple deep bright purple and irridescent pink and purple sequins and bright AB crystals. Not a quiet colour at all. Originally I asked for red then changed my mind and...lo bought that purple Abla in the long wait!

Sorry for those of you waiting for yours but it's just lovely and I especially like the belt/sash. It would nice with an alternative skirt but what colour I wonder!!!??
Just that gusset (pardon my language)is a problem. I want to cut the whole bottom outa it and replace it with low cut cotton nicks. Do you reckon that is feasible?

Candi · 10-23-2007, 04:49 PM

I love that elegant illusions costume it is so clever how you can wear it in different ways.I bet it looks fab-think of me if you ever get tired of it.

Vicki · 11-03-2007, 08:38 PM

I am very happy to tell you that I have now received all of my items from Dahlal. The music CD arrived two weeks ago, and I received the final DVD this week. So I now have received all of my items. Thanks for your info to all who replied to my questions. I appreciate it.

ravenadesigns · 03-14-2008, 03:14 PM

I remember that I bought a custom color costume in late November and it showed up in June (a day before my recital). They were so lucky it showed up when it did! Actually, I called the phone number and talked to numerous people on a daily basis about 2 weeks before the costume arrived. It took time to deliver from Egypt, then it was stuck in customs. I upgraded to overnight to get it in time. everyone was nice and apologetic.

Shadiyah_dances · 03-15-2008, 04:58 AM

I haven't had any trouble with dvds/cds but my custom costume I ordered in March 2007 arrived at my door in January 2008! Apparantely it arrived at Dahlal in late Nov after many hold-ups but their email to me that it arrived never got to me (must have been eaten in cyber space!). F/u via emails provided the answer & when I did call they always were great to talk to.

I Have to say I was worried and never thought it would take that long but it was worth the wait! It's fabulous! I got the Sparkling Seventies in the cobalt blue. The photos do not do it justice!! I'll have to post some later. Oh and now it's in Olive! Dahlal Internationale

amarasdance · 03-21-2008, 09:45 PM

MY mom ordered a bunch of stuff for me for Christmas '06. She ordered them in early October, figuring she would have them WAY before Christmas. Nobody EVER contacted her about things being backordered. They weren't in for Christmas. In January, I started bugging Dahlal myself. The following March, Debbie was in town for a showing, and guess what- they were selling all of the things that I still hadn't received- 5 months after the order had been placed! I was pretty upset, but fortunately, Josh (Debbie's son) knew about my problem, and he just let me take the items with me. It was a jewelry set, a sequined cane, and something else that I can't remember. Then my mom got a call over a week later, telling her that the order was in and would be mailed soon- nobody ever made a note ANYWHERE that I had taken the merchandise with me the previous week! Plus, the order had been in for at least a couple of weeks before that call was made. I still order stuff from Dahlal (although not as much) and do the Instructor's Advantage program, but wow- that was a pathetic way to treat my mom. And my mom was (and still is) furious. BTW- her credit card was charged when the order was placed- even though we didn't receive anything for nearly 5 months- and they NEVER contacted her about anything being on backorder- I had to call them myself to find out why it hadn't arrived.

Desideria · 06-05-2008, 06:47 AM

Thank you I will not order from them. I get beter luck with Joharah sales.

07-15-2008, 03:25 PM

So I guess if I order from Dahlal a skirt and veil set for $89.00, I'm taking a chance on delivery, if I read these posts correctly? I mean, how long does anyone figure before I'd receive it? Maybe 2009 eh?

Zsuzsanna · 07-16-2008, 12:12 PM

I usually recieve items from their warehouse (in-stock) within a week of my order. Its the costume custom orders from overseas that seem to take the longest, especially Emans. My advice would be to call and see if its in-stock and available for immediate shipping. Also, in a pinch, I've had things overnighted but did pay extra for expressed shipping.

Tatiana_MED · 07-20-2008, 03:32 PM

I have ordered quite a few things from Dahlal over the years (8 costumes, accessories, and probably over 150 CDs), and while I've experienced some minor backorder issues, I continue to shop Dahlal regularly because they readily addressed everything. In summary, the issues I've had:

1. Backorders on CDs / videos and costumes: I did have to follow up with status, but always received a response.

2. I concur that you will get a better reponse by phoning than by emailing. I also concur that Christie Molnar is awesome at customer service.

3. I custom-ordered a costume that did not fit, nor did it match the measurements I gave. They had it re-made no problem.

4. I had custom-ordered a costume that had not arrived by their quoted max 16w delivery. I requested and received a FULL REFUND, including the 50% deposit (so I could free up money for other costumes). I asked them to notify me when the costume arrived, so I could still consider purchasing it. I ended up buying it anyway

5. In-stock costumes are pretty fast. To Canada, they can take up to 3 weeks, depending on customs, but usually arrive within 2 weeks.

I hope this helps!

amarasdance · 08-02-2008, 01:53 PM

When you speak with Debbie, she usually says "oh, it'll take 2 days." I've never had anything take 2 days. Although I have received a bunch of things in under a week. This (see my previous post in this thread) isn't the only time I've had something take months, although thatwas the worst. Like I said, I still buy from Dahlal, but I don't order things anymore . I did buy one bedlah over the phone this year- I had a gift card and wanted to take advantage of a sale going on, and I received that set in under a week. If she brings something I want to a showing, I buy. If not, I don't. She's still my main source for music and I've bought most of my costumes from her. I also take part in her Instructor's Advantage program to make stuff available to my students. Most of the time, I'm happy. When it's good, it's great. When it's bad, it's really bad. No middle ground. But I still buy from her.

08-05-2008, 08:07 PM

I just ordered a in-stock red/gold skirt and veil set. Can hardly wait to see it.

Zsuzsanna · 08-07-2008, 12:32 PM

Quote:

Originally Posted by Crystallia

I just ordered a in-stock red/gold skirt and veil set. Can hardly wait to see it.

Crystallia -- are you getting crystal chiffon or regular? I have a melon colored crystal chiffon with silver trim that knocked my socks off when I saw it!! DELICIOUS!!! I hope your skirt makes you just as happy!!

08-19-2008, 12:00 AM

Quote:

Originally Posted by Zsuzsanna

Crystallia -- are you getting crystal chiffon or regular? I have a melon colored crystal chiffon with silver trim that knocked my socks off when I saw it!! DELICIOUS!!! I hope your skirt makes you just as happy!!

hiya, my costume came today and I love it! It's red crystal chiffon with gold trim that knocked all the socks out of my drawers, lol. There's a matching veil, and I put the outfit on with my gold sequin bra top and hip belt. When I looked in the mirror....I flipped out. I lovvvvvvvvvvvve Dahlal!

btw, it was an in stock item, and I got it within 2 weeks.

Dahlal Product Back Orders

Vendor/Buyer Concerns